In line with the agreed guidelines, we have carried out a detailed risk assessment for Tigh Ban to ensure the safety of our guests and housekeeping team.
We will regularly review this risk assessment to account for any changes in guidelines or legislation.
A copy of our current risk assessment is available on request.
Cleaning and Guest safety protocols
During changeover cleaning, we are using Dettol All surface disinfectant, which meets recommended standard EN14476 as stated in government advice.
The housekeeping team will wear appropriate PPE and follow our strict cleaning checklist and protocol.
We also provide cleaning materials and disinfectants within the property for you to use during your stay.
There is a hand sanitiser gel dispenser below the keybox outside the front door for use by you and our housekeeping team.
We have taken measures to reduce risk and disinfect where necessary, whilst also maintaining a level of comfort and convenience our guests are used to.
We are following strict laundry protocols.
Information will be sent to you before your arrival regarding our safety measures, along with our guest safety guidelines to ensure the safety of our guests, our team and our local community.
Arrival and departure
Check-in and check-out will be via a keybox, without direct contact with us.
All information regarding check in and check out will be emailed to you in advance.
We will provide simple instructions for you to follow when you depart to help our team prepare the property for the next guests and to minimise the risk to our housekeeping team.
If you develop symptoms of Covid-19 during your stay
If you develop symptoms or test positive for Covid-19 during your stay, you must inform us immediately. If you are well enough to travel, you should return home as soon as possible and self-isolate in accordance with current Government guidance.